UK Domestic Delivery
Standard - £5 or FREE for orders £30+
- Delivery within the UK.
- Order by 2pm for delivery in 1-2 business days.
- Please allow additional delivery time for orders delivered to regional areas.
- Allow an additional 5 business days for orders containing a personalised item.
- Orders containing both personalised and non personalised items will be delivered together.
- Standard shipping only on orders containing personalised product.
Free Delivery Terms & Conditions
- No promo code needed! Free shipping is automatically applied at checkout when your order is over the specified threshold before tax.
- The threshold for free shipping is calculated after any promotions and discounts are applied.
- Free shipping is a limited promotion and not available for delivery outside the United Kingdom.
Delivery on Public Holidays?
- Unfortunately your order is not able to be delivered on a public holiday.
- If your order is placed on a Public Holiday it will not be processed and dispatched until the next business day.
- During National and State specific public holidays or busy sale periods you may experience a delay in receiving your order.
Click & Collect
£2 or FREE for orders over £25
- Available in selected stores
- Delivered from our warehouse to your chosen store within 1-2 business days.
- Please note: uncollected orders will be cancelled and refunded after 30 days.
International Delivery - £10
- Includes delivery to Austria, Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Republic of Ireland & Switzerland.
- Orders will leave our warehouse in 1-2 days.
- Delivery within 4-7 business days.
Is delivery to PO Boxes available?
- No, unfortunately we cannot ship to PO Boxes. Please use a street address when placing your order to avoid delays.
What items cannot be delivered?
- Nail polish, flammable items, batteries and some consumable items cannot be delivered internationally. You can find more details on the United Postal Union Convention website.
Customs and Import charges?
- Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.
Delivery Terms & Conditions
Delivery Terms & Conditions
- Business days are Monday to Friday, and do not include weekends or public holidays.
- While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person. This can be a result of a delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight. This includes but is not limited to any delay caused by an incorrect delivery address being provided to us.
- Delivery charges and minimum order are subject to change at any time.
- All orders are subject to availability of items at the time of dispatch. We do our best to maintain up to date and accurate information regarding stock levels. If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.
- Cotton On will not be held responsible for any theft or damage if you provide us with the authority to leave your parcel at an unattended address. All risk in the parcel will remain with you upon delivery and Cotton On will not offer a replacement or refund for any loss or damage as a result of selecting to leave your parcel without a signature.