Privacy Policy

Protecting your privacy and the confidentiality of your personal information is very important to us. This Privacy Policy explains why we collect personal information and how we collect, use, disclose, store and protect your personal information. It also explains how you can access, correct, update or delete any personal information provided to us, or make a complaint if you have concerns.

We comply with the Data Protection Act 1998 (the “Act”) which regulates how we collect use, disclose, store and protect your personal information. By visiting you are accepting and consenting to the practices described in this Policy.

Which Cotton On Entities Does This Privacy Policy Cover?

This Privacy Policy applies to Cotton On Clothing Pty Ltd (ACN 052 130 462) and all of its related entities in the UK (referred to in this document as "we"," us" or" our"), including our UK registered company Cotton On (UK) Pty Limited (Company Number 09680832) as well as our UK-based businesses Cotton On, Cotton On Body, CO. by Cotton On, Free by Cotton On, Cotton On Kids, Rubi Shoes, T-Bar and Typo.

What is Personal Information

Personal information is any information that can be used to identify you, such as your name, gender, date of birth, address, telephone number, email or medical, educational, financial, and employment information.

What Personal Information Do We Collect?

We may collect personal information including your name, gender, date of birth, address, telephone number and email.

We do not collect your financial information or retain credit card numbers used to purchase products or services as this information is collected by a financial institution that has their own privacy policy. If you receive a request to provide sensitive personal information (such as credit card details) in an email, do not provide this information because the request may be fraudulent. You can help us identify attempts at fraud- if anything suspicious occurs, please contact our Privacy Officer.

Why Do We Collect Your Personal Information?

We may collect your personal information when required by law but generally we collect personal information from you (or about you) to allow us to: supply you with tailored products, services or offers that may benefit you; better communicate with you; improve your experience with us; and notify you about our new products and services, discounts, promotions or upcoming events. Personal information collected or received by us will only be used for the stated purpose for which it was provided.

When And How Do We Collect Your Personal Information?

We collect most personal information directly from you when you consent to communications from us. Your consent may be express (e.g. you agree to the use of your information by ticking a box) or implied by an action you take or do not take (i.e. because you have agreed to terms and conditions that contain information about the use or disclosure of your information). You provide us your information when you purchase (or enquire to purchase) products or services from us, you ask to find out more about our products or services, you apply to work with us, you participate in our competitions, you make a refund, return or other claim, you use our website(s) or other applications, you deal with us on the phone, you write to us, or when you visit one of our stores.

What If You Don’t Want Us To Collect Your Personal Information?

You do not have to provide us with any personal information unless you want to. For example, it is your choice as to whether you purchase our products or services or receive communications from us. If you choose not to provide us with your personal information, we may be unable to provide a product or service or deal with you.

When you use our website or a web browser to search for our website or products, you can set your web browser to remove or reject cookies by selecting the appropriate settings on your browser. If you wish to opt-out of having your web browsing information used for re-marketing, traffic, demographics and interest reporting purposes, you must download and install Google Analytics Opt-out Browser Add-on. Removing or rejecting cookies may affect the availability and functionality of our website and updates to your web browser may affect the functionality of the Google Analytics Opt-out add-on.

What If You Don’t Want To Receive Any Further Communications From Us?

At any time you can tell us that you do not want to receive such communications from us by unsubscribing online or by contacting our Privacy Officer.

When Do We Disclose Your Personal Information?

Your personal information will not be used contrary to this Privacy Policy but we may disclose your personal information to third parties: for the purpose it was collected – for example, to supply to you, respond to you and to operate our businesses:

  • if we sell all or part of our business(es) and the buyer also requires your personal information;
  • to enforce our legal rights or those of others;
  • to prevent actual or potential fraud or illegal activity;
  • who provide services to us ranging from technology, data storage, website hosting, marketing, operations and customer service; or
  • if we are required to do so by law.

If personal information is disclosed to a third party, we are required to take reasonable steps to ensure that your personal information is treated in accordance with the Act. Some of our suppliers, who provide services to us, may be located overseas and at present we have servers in Singapore and the USA hosting our websites. We will comply with the Act regarding any such transfers, but please be aware that such countries which are outside the EEA may not grant personal data the same level of protection as that granted under the Act; however our collection, processing and storage of your data will still continue to be governed by this Policy.

By using our website you hereby consent to the transfer of your personal data to third party data processors which may be located outside of the EEA.

How Can You Access, Correct, Update and/or Delete Personal Information We Have Collected?

You may request access to your personal information we have by contacting our Privacy Officer. We will provide you with access once you have proved your identity and upon payment of a fee of tern pounds (£10.00). If your personal information is incorrect or you wish us to delete it, contact our Privacy Officer using the details below to update or delete it.

How Do We Store And Protect Your Personal Information?

Your personal information may be stored by us in various forms including both electronic and hardcopy. You should be aware that there are inherent risks associated with the transmission of personal information via the internet, however, we will take reasonable steps to maintain the integrity and security of any personal information we have stored, including taking reasonable steps to prevent interference and loss, misuse, unauthorised access, modification or disclosure of such personal information.

It is important that you protect your privacy by ensuring that no one obtains your personal information and you must contact us if your details change. If you do not wish to use the internet to transmit personal information you can mail or phone the Privacy Officer using the details below. If we no longer require your personal information for the purposes stated in this Privacy Policy or we have received it inadvertently, we will take reasonable steps to securely destroy or de-identify it as soon as practicable, as long as it is lawful to do so.

For the purposes of the Data Protection Act 1998 (the Act), the data controller (this is the entity which will collect and process the data) is COTTON ON UK (PTY) LIMITED with its registered address at 40 Holborn Viaduct, London EC1N 2PZ.


We use cookies to collect certain information from you in order to personalise your experience. The use of cookies allows you to store the contents of your shopping and to retrieve your shopping basket, and allows us to record areas of the website that you have visited and products that you have purchased. We may also use cookies when you click on a link from our website(s) or visit a website which displays our advertisements.

When we use cookies and other tracking technologies to collect your personal and non-personally identifiable information we are collecting this information to: better understand your browsing and purchasing behaviour; analyse and track website usage data; determine the popularity of certain content; deliver advertising and content targeted to your interest on our website; better understand your online activity; improve our website and your online experience; count the number of visits; and for other legitimate internal business purposes ( together “re-marketing, traffic, demographics and interest reporting purposes”).

We have engaged Google to provide advertisements on our behalf and to provide analytics services. Google may use cookies and other tracking technologies to collect non-personally identifiable information for re-marketing, traffic, demographics and interest reporting purposes via Google advertising cookies and anonymous identifiers. If you have consented ("opted-in") in accordance with the Act, your personal information may be merged with non-personally identifiable information collected through any Google advertising product or feature to be used by us for re-marketing, traffic, demographics and interest reporting purposes.

Do You Have Any Questions Or Concerns?

If you have any questions about our Privacy Policy or if you have a complaint, please contact us with your concerns and we will endeavour to respond to your request within 30 days.

Mail:The Privacy Officer, Cotton On Group, 14 Shepherd Court, North Geelong, Victoria 3215, Australia

Chat/Webform: Via our Help Centre

Please note that the above email address should not be used for recruitment enquiries. Please direct all recruitment enquiries to