We’re in it together
We’re reaching out because as a Cotton On Group customer, you’re part of the family and during these rapidly changing times, we need to stick together.
Firstly, our thoughts are with those affected by the global outbreak of COVID-19. We want you to know that we’re monitoring the situation closely and responding to the changes every day, because the health and safety of our people and our customers is our top priority.
We want to share with you the steps we’re taking to ensure we protect our people, our customers, and your shopping experience.
We have made the decision to close all of our UK stores in the Cotton On Group family for two weeks, through April 22nd. As a People First business, our team are incredibly important to us so we’ll be giving all team members who had scheduled shifts during this period, paid time off.
Our Online Store
We’re still open 24/7 at typo.com where you’ll continue to find our entire product range. We’ve also rolled out additional cleaning measures at our distribution centres and moved to a split shift operation to reduce employee contact and ensure the safe shipping of your product. With these changes we’ll get your order shipped as quickly as possible, and if you have any questions about your purchase, including returns, contact us at +1 (844) 319-5970.
Our Country Offices
We’re also temporarily closing our UK office and supporting our team through this. We are moving through flexible working arrangements for our hubs around the world as needed, and all large gatherings and events for our teams have been temporarily postponed.
Given the updates we’re receiving every day these plans are likely to evolve, but what won’t change is our commitment to you guys. We’re committed to keeping you updated, and to providing you with a seamless shopping experience so you can concentrate on looking after yourself and your loved ones.
Let’s stick together and work towards a healthy and positive future together.
The Cotton On Group Family